Where can I find a call center outsourcing company in Brazil?

Brazil is a vast country with numerous customer service providers. However, there are few call centers focusing on international services. BrazilDesk is an option for international companies seeking a call center in Brazil and Latin America. You can get in touch with us to discuss your needs, and we will certainly have an ideal, customized solution to assist you. How many call center agents are there in Brazil? There are several call center agents in Brazil, approximately 1.62 million Brazilian workers in call centers. As the largest economy in Latin America, call center agents in Brazil continue to grow.

How do I outsource a call center to Brazil?

You can outsource a call center to Brazil with BrazilDesk. We are a call center operating throughout Latin America. It’s very important to always research suppliers, and since there are many call center companies, some interviews will be necessary to align expectations. BrazilDesk’s differentiator is that we focus on catering to international companies operating in Brazil.

What are the average costs of outsourcing a call center to Latin America?

The costs for outsourcing these professionals in Latin America can depend on several factors, such as the type of support you need. Will the agent be bilingual or trilingual? Do they need technical knowledge? Do they require previous experience? The average cost usually ranges from $10 to $20 (US dollars) per agent.

Where are most call centers in Brazil located?

Typically, call centers in Latin America are situated in major cities and centers. With recent changes and work becoming increasingly remote, many call centers are operating remotely. In Brazil, major call centers are in cities like São Paulo and Rio de Janeiro.

What are the advantages of outsourcing call center services to Brazil?

Brazil is a great country for BPO. The country boasts many qualified professionals with experience in customer support, from basic to professional levels. Brazil’s location is also ideal for companies in North American countries like Canada and the United States, with a time difference of at most two hours, depending on the state. Another advantage is that in Brazil, you can find speakers of various languages such as Portuguese, Spanish, English, German, etc. It’s a multicultural country, excellent for international relations.

How many call center agents are there in Brazil?

There are several call center agents in Brazil, approximately 1.62 million Brazilian workers in call centers. As the largest economy in Latin America, call center agents in Brazil continue to grow.

Portuguese Multilingual Call Center

Multilingual call center customer support service in Portuguese

PT Agents provides call center and customer support services in Portuguese. We are a Brazilian company with bilingual agents fluent in Portuguese and English to handle your company’s customer support needs.

Our Services:

Bilingual customer support: Portuguese and English
Multichannel support
Fixed monthly price per support agent
Dedicated team in Brazil
24/7 support
Back-office services
Online platform support
Gaming platform support
Customized services

Complete the form for a speedy response!

Or email us at hello@ptagents.site

About Us

PT Agents is a Brazilian company dedicated to providing customer support in Portuguese. If you’re looking for a dedicated call center to serve your customers in this language, we can help.

Founded in 2017 in Rio de Janeiro, we have since supported numerous international companies with their outsourcing needs for customer support in Portuguese and English.

PT Agents is a well-established and legally compliant company that manages all your customer support needs in Portuguese. We primarily serve Brazil, Portugal, and other Portuguese-speaking countries, but we also offer the same services in English.

About the Portuguese Language

Portuguese is a Romance language derived from Latin, brought to the Iberian Peninsula by the Romans around the 3rd century BC. With approximately 265 million speakers worldwide, it is the fifth most spoken language globally.

Portuguese is the official language of 9 countries: Brazil, Portugal, Angola, Mozambique, Cape Verde, Guinea-Bissau, São Tomé and Príncipe, Timor-Leste, and Equatorial Guinea. Brazil is the only Latin American country where Portuguese is the official language and the country with the largest number of Portuguese speakers.

Portuguese Multilingual Call Center Services

We provide 24×7 customer services via chat, social, email and/or phone.

Customer Support in Portuguese

A dedicated team based in Brazil to serve your customers. We provide customer support across various channels in Portuguese, including email, chat, tickets, CRM, social media, live chat, and other platforms.

Customer Support in English

Our bilingual team can handle customer inquiries and communicate with your company in English, ensuring seamless communication and expanding your service coverage to English-speaking customers.

Live Chat in Portuguese

Ideal for online gaming platforms, fintech companies, and businesses seeking faster customer service in Portuguese. Popular among SaaS companies with a large customer base.

Back Office in Portuguese

If you need a team to perform office tasks in Portuguese, we offer this service too. Perfect for data processing and analysis, HR, marketing, record maintenance, report creation, and more.

BPO in Portuguese

Business Process Outsourcing covers various services, including financial services, HR, IT, customer support, marketing, and more.

Community Management in Portuguese

Perfect for companies with online communities on platforms like Discord, Telegram, Reddit, or other social networks. Managing these communities in their native language is essential, and we are passionate about delivering this type of service.

Benefits of Outsourcing a Portuguese Speaking Call Center

Many companies and digital platforms are expanding across multiple regions. Depending on the type of service a company offers, having dedicated support in the customer’s language is essential. That’s why we focus on providing Portuguese as the primary support language, with English as a secondary option.

Industries

Several industries benefit from our services, including:

Financial and security services
eCommerce and retail
Healthcare
Transportation
Travel and tourism
Technology
Telecom
Gaming
SaaS
Entertainment
Others

The benefits of outsourcing include:

Dedicated support by native speakers: While AI-driven customer support is gaining popularity, the demand for personalized, human-centered assistance is rising. Companies that neglect this need risk losing customers to competitors. If this resonates with your business, contact us today to discuss how we can support your customers effectively.

Affordable labor costs: Hiring skilled agents with solid professional backgrounds at competitive rates is a major advantage for companies targeting Portuguese-speaking markets.

Reduced bureaucracy and better results: Building an in-house customer support team can be complex for businesses with global clients. Outsourcing is an efficient solution, allowing you to focus on your core business activities while delegating repetitive tasks to a specialized team. This approach enables you to maintain a lean internal team and rely on external expertise.

Send Us a Message

Any Questions?

Complete the form for a speedy response!

Or email us at hello@ptagents.site

Portuguese Multilingual Call Center

Multilingual call center customer support service in Portuguese

Our Services:

Complete the form for a speedy response!

About Us

About the Portuguese Language

Portuguese Multilingual Call Center Services

Customer Support in Portuguese

Customer Support in English

Live Chat in Portuguese

Back Office in Portuguese

BPO in Portuguese

Community Management in Portuguese

Benefits of Outsourcing a Portuguese Speaking Call Center

Industries

The benefits of outsourcing include:

Send Us a Message

Any Questions?

Complete the form for a speedy response!

Talk with us